Ask for a refund

Changed your mind? You get a full refund if you ask within 14 days of your first payment. Renewals are not refunded. Cancel anytime and you will not be charged again.

The rule

• It covers every plan, Pro and Accelerator, monthly and yearly.
• It covers your first payment: the one taken when your free trial ends, or when you first subscribed.
• Ask within 14 days of that payment and you get all of it back.
• Later payments (renewals) are not refunded. Cancelling stops the next charge.

Steps

1. Open the account menu at the bottom of the sidebar and choose Manage subscription. In Invoices, note the date and amount of your first payment.
2. If you do not want to keep the plan, cancel first so you are not charged again: open Settings, then in Plan and billing choose Cancel subscription and confirm with Confirm Cancellation.
3. Email [email protected] from the email you signed up with. Write "Refund" in the subject and say which payment it is.
4. A person checks the date and sends the refund to the card you paid with.

Check it works

You get a reply by email. The refund then shows in Invoices and on your card statement. Banks usually take a few days to show it.

Good to know

• Write to us before you dispute a charge with your bank. A dispute takes weeks and freezes the money on both sides. An email is faster.
• Cancel during the 3-day free trial and you are never charged at all.
• If you only want to drop one of several websites, remove that website instead of cancelling: see Change or remove a website.
• What you pay for is explained on the AI content writer and backlink exchange pages.